Shipping Policy
This Shipping Policy outlines the terms and conditions governing the delivery of your orders, including processing times, shipping methods, costs, and international shipping details. We strive to ensure your purchases are delivered promptly and securely, so you can start enjoying your keyboard as soon as possible.
Order processing begins once payment is confirmed and all necessary details are verified. Processing times typically take 1-3 business days, excluding weekends and public holidays. During peak seasons, promotional periods, or for customized products, processing may extend to 3-5 business days to maintain quality control. We will notify you via email if there is any delay in processing your order beyond the stated timeframe.
We offer standard and expedited shipping options for domestic orders, with delivery times varying by location. Standard shipping generally takes 3-7 business days from the date of dispatch, while expedited shipping typically arrives within 1-3 business days. Please note that shipping times are estimates provided by our logistics partners and may be affected by factors beyond our control, such as weather conditions, carrier delays, or regional disruptions.
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination address. Domestic standard shipping may be eligible for free delivery on orders that meet a minimum purchase threshold. Shipping fees will be clearly displayed at checkout before you complete your order, so you can review and confirm the total cost before payment.
We ship to most countries and regions worldwide, with international shipping times ranging from 7-21 business days, depending on the destination and customs clearance processes. International orders may be subject to import duties, taxes, and fees imposed by the destination country’s customs authorities. These charges are the responsibility of the recipient and are not included in the order total or shipping fees. We recommend checking with your local customs office for more information on applicable charges before placing an international order.
All packages are shipped with a tracking number, which will be sent to your registered email address once the order is dispatched. You can use this tracking number to monitor the progress of your delivery through the logistics partner’s website. Please ensure your shipping address is accurate and complete, as we are not responsible for packages delivered to incorrect addresses due to customer error. If you need to update your shipping address after placing an order, contact us immediately—we will do our best to assist, but cannot guarantee changes once the order has been processed or shipped.
In the event that a package is marked as delivered but you have not received it, please check with your neighbors, building management, or local post office first, as packages may be left in a secure location. If the package cannot be located, contact us within 7 business days of the estimated delivery date to initiate an investigation with our logistics partner. We reserve the right to require a signed statement confirming non-receipt before proceeding with a replacement or refund.
For orders that need to be returned or exchanged, refer to our Return Policy for detailed instructions. Return shipping costs are generally the responsibility of the customer, unless the return is due to a defective product, incorrect item, or error on our part. In such cases, we will provide a prepaid shipping label or reimburse eligible shipping costs upon receipt and inspection of the returned item.
We are not liable for any delays, losses, or damages incurred during shipping by our third-party logistics partners. However, we will work closely with the carrier to resolve any issues and ensure a satisfactory outcome for you. If you have any questions or concerns about your shipment, feel free to reach out for assistance.