FAQ
How long does order processing take? Order processing typically takes 1-3 business days after payment confirmation, excluding weekends and public holidays. For customized keyboards or during peak seasons, processing may extend to 3-5 business days to ensure quality checks. You will receive an email notification once your order is dispatched.
What payment methods are accepted? We accept major credit cards (Visa, Mastercard, American Express), debit cards, and other secure digital payment methods. All payments are processed through encrypted third-party platforms, and we do not store sensitive payment information.
Can I cancel or modify my order after placing it? You may request to cancel or modify your order within 24 hours of placement, provided it has not yet been processed or shipped. We cannot guarantee changes once processing has begun, as orders are prepared for dispatch promptly.
Shipping & Delivery
How long does shipping take? Domestic standard shipping takes 3-7 business days, while expedited shipping arrives in 1-3 business days. International shipping typically takes 7-21 business days, depending on the destination and customs clearance. Shipping times are estimates and may be delayed by external factors.
Will I receive a tracking number? Yes, a tracking number will be sent to your registered email address once your order is shipped. You can use this number to monitor your package’s progress via the logistics partner’s website.
Product Details
Do the keyboards come with a warranty? All keyboards include the manufacturer’s standard warranty, which typically covers defects in materials and craftsmanship for 12 months from the date of delivery. The warranty does not cover accidental damage, misuse, or unauthorized modifications.
Are the keyboards mechanical or membrane? We offer both mechanical and membrane keyboards, with details specified in each product description. Mechanical keyboards feature tactile, linear, or clicky switches, while membrane keyboards provide a softer, quieter typing experience.
Are the keyboards compatible with all devices? Most keyboards are compatible with Windows, macOS, and Linux systems. Wireless keyboards support Bluetooth connectivity for laptops, tablets, and smartphones. Always check the product specifications for device compatibility details.
Returns & Issues
What is the return policy? Unopened keyboards in original packaging can be returned within 7 days of delivery for a full refund or exchange. Opened/used keyboards are only accepted if defective, damaged in transit, or incorrectly shipped, with proof of purchase required.
How do I report a defective keyboard? Contact us with your order details and a description of the defect. We may request photos or videos for verification. Defective products will be replaced, repaired, or refunded per the warranty terms, with prepaid shipping provided if the issue is our responsibility.
General
Can I customize my keyboard? We offer select customizable options, including keycap sets, backlight colors, and switch types, where indicated on the product page. Customization options vary by model, so check individual listings for details.